Privacy Policy

Last updated: September 2026

At Ollimoon, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit ollimoon.com, create an account, place an order, contact us or otherwise interact with our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

• First and last name

• Billing and shipping address

• Email address

• Telephone number

• Order and purchase information

• Account information, if you create an account

• Information you provide when contacting customer support

• Communication preferences

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited and cookie-related information.

Payment Information

Payments made through ollimoon.com are processed by third-party payment providers available at checkout.

Depending on the payment method selected, your payment may be processed by providers such as WooPayments, PayPal or other supported payment services.

Ollimoon does not directly store your complete credit or debit card details. Payment information is processed securely by the relevant payment provider in accordance with its own privacy and security policies.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Process payments and refunds

• Arrange delivery of your purchases

• Send order confirmations and important order updates

• Provide customer support

• Manage returns and exchanges

• Prevent fraud and protect our website

• Maintain and improve our website and services

• Comply with accounting, tax and other legal obligations

• Send marketing communications where you have provided consent or where otherwise permitted by law

We only process personal data when we have a valid legal basis to do so.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we may process your personal data on the following legal bases:

Contract: when processing is necessary to fulfil your order or provide a service you requested.

Legal obligation: when we are required to retain or process information to comply with applicable laws.

Legitimate interests: when necessary for the operation, security and improvement of our business, provided those interests do not override your rights.

Consent: where you have explicitly agreed to specific processing, such as certain marketing communications or non-essential cookies.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business, including:

• Payment processors

• Shipping and logistics providers

• Website hosting and technical service providers

• E-commerce and website service providers

• Email and customer communication services

• Analytics and security providers

• Professional advisers or authorities where legally required

These providers receive only the information reasonably necessary to perform their services.

Shipping and Order Fulfilment

To deliver your order, we may provide your name, shipping address, telephone number, email address and relevant order information to shipping, courier or logistics providers.

This information is used solely as necessary to process and deliver your order and provide delivery-related communications.

Cookies

Ollimoon.com may use cookies and similar technologies to operate the website, remember customer preferences, maintain shopping cart functionality, improve performance, analyse website usage and, where applicable, provide personalised content or marketing.

Where required by applicable law, non-essential cookies will only be used after you have provided consent.

You can manage your cookie preferences through the cookie settings available on our website and through your browser settings.

Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about new products, collections, special offers and Ollimoon news.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to your orders.

How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting accounting, tax and other legal requirements.

Retention periods may vary depending on the type of information and applicable legal obligations.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Rights Under GDPR

If GDPR applies to the processing of your personal data, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data in certain circumstances

• Request restriction of processing

• Object to certain processing

• Request data portability

• Withdraw consent where processing is based on consent

• Lodge a complaint with the relevant data protection supervisory authority

These rights may be subject to limitations or exceptions provided by applicable law.

Children’s Privacy

Our products are designed for children, but our website and online store are intended to be used by adults, parents or legal guardians.

We do not knowingly seek to collect personal information directly from children through our online store. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services.

These third parties operate under their own privacy policies, and Ollimoon is not responsible for their independent privacy practices. We encourage you to review their policies before providing personal information.

International Data Transfers

Some of our service providers may process personal information outside your country of residence.

Where personal data is transferred outside the European Economic Area, we take appropriate steps, where required, to ensure that the information receives an adequate level of protection in accordance with applicable data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will always be published on ollimoon.com with the relevant update date.

Contact Us

If you have questions about this Privacy Policy, how we process your personal information or wish to exercise your data protection rights, please contact us using the contact information provided on our Contacts page.

Ollimoon

Website: ollimoon.com

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