Delivery and Payment

Payment

Before placing your order, review the payment methods available for your order at checkout and check the order total.

If you need help choosing an available payment method, contact us before placing your order.

For information about how your data is handled when processing orders, please read our Privacy Policy.

Payment methods

Delivery

We ship orders from Spain across the EU.
 Delivery usually takes 3–7 business days, and you can track your parcel online.

If you’re outside the EU (e.g., UK, Switzerland, Norway, etc.),

custom regulations apply — but don’t worry, it’s simple:

All customs duties and taxes are paid by the recipient.
Once your parcel arrives in your country, the courier will send you a message with the exact amount and payment options — usually payable online or upon delivery.

For delivery costs and any free-shipping offers, please contact us before placing your order.

Gift Wrapping

If you’re choosing Ollimoon as a gift — we’ll make it extra special ✨

Each parcel includes a branded card with space for your personal message.

Perfect for birthdays, baby showers, or those “just because” moments.

Everything looks soft, charming, and festive — ready to be gifted straight from the box.

See gift wrapping options

We’re always here for you

If you have any questions during payment, shipping, or checkout, our Care Team will be happy to help.
Just send us a message — and we’ll guide you every step of the way 💛

Ask a question